FAQs


GENERAL INFORMATION

What is GlycoGuard?

GlycoGuard is a direct-fed microbial probiotic that may be especially effective in promoting gut health in nursing foals. The formula is comprised of an activated preparation of Bifidobacterium longum subsp. infantis and Lactobacillus plantarum.

I thought bacteria were bad. Why would I feed bacteria to my foal?

Actually, not all bacteria are bad. There are thousands of distinct species of bacteria, protozoa, yeasts, and fungi in the equine gastrointestinal tract and the majority of these are beneficial. They exist in a symbiotic relationship with the horse, helping it to maximize the extraction and absorption of nutrients from its food. 

How does GlycoGuard help maintain digestive health?

Bifidobacterium longum subsp. infantis (B. infantis) is unique among gut bacteria in its prodigious capacity to digest and consume complex oligosaccharides like those found in equine milk.

B. infantis and L. plantarum are believed to work together in a three-part action:

1. Consume complex carbohydrates found in equine milk

2. Produce short chain fatty acids which help provide extra energy for the foal

3. Support a healthy gut epithelium, the layer of cells that form the surface lining of the small and large intestine in the gastrointestinal tract

When should GlycoGuard be fed to a nursing foal?

The foal should be fed 10cc orally at birth and every 12 hours for the first four days (8 feedings total).

Is GlycoGuard a drug or medicine?

No, GlycoGuard is a direct-fed microbial feed product that supports a healthy microbiome – it is not a drug or medicine.

 

ADMINISTERING GLYCOGUARD 

What form does GlycoGuard come in?

GlycoGuard is available in an oral gel formulation in an 80-gram syringe. It is currently offered in a 1-pack and 6-pack.

When should GlycoGuard be administered?

GlycoGuard should be administered at birth or the first sign of intestinal upset.

How often should GlycoGuard be administered?

One serving (10cc) of GlycoGuard should be fed twice a day for four consecutive days.

Are there special instructions for how to administer GlycoGuard?

Turn the dial on the syringe to the appropriate marking. Insert the syringe into the mouth and depress plunger until it stops. 

My foal is on antibiotics, should I administer GlycoGuard simultaneously?

Yes, keep supplementing GlycoGuard during and after the course of antibiotics.

Can I give GlycoGuard to an adult horse?

GlycoGuard works with the mare’s milk and works best in nursing foals.

Why does GlycoGuard need to be kept in the refrigerator?

The active ingredients in GlycoGuard are live, activated bacteria. The product should be kept refrigerated to ensure the appropriate quantity of bacteria in each serving.

HEALTH & SAFETY

What are the side effects of GlycoGuard?

There are no known side effects. Our scientists have studied these organisms extensively. In addition, these organisms are on the Association of American Feed Control Officials approved list of direct-fed microbials.

Should I administer GlycoGuard to a severely ill or immunocompromised foal?

If your foal is critically ill or immune compromised, ask a veterinary professional before using GlycoGuard.

 

ORDERS & SHIPPING

How do orders ship?

We currently work with UPS as our primary shipping carrier. Standard orders are shipped via 2-Day delivery in an insulated carton with ice packs to ensure quality standards for up to 48 hours. We try to minimize time spent in extreme temperatures. However, rest assured, GlycoGuard is fine at room temperature for up to 24 hours.

    How much does shipping cost?

    Within the contiguous United States
    Standard 2-Day Shipping is free. Order processing time is 1-2 business days.

    Alaska and Hawaii
    Please call 1-(844) 463-9350

    International Shipments
    Unfortunately, we are unable to ship out of the United States at this time.

    Do you ship to PO Boxes and APO/AFO addresses?

    We cannot ship to PO Boxes or APO/FPO.

    When will my order ship?

    We accept orders seven days a week. Standard orders ship within 1-2 days. Shipments are sent Mondays, Tuesdays, and Wednesdays for arrival on Wednesdays, Thursdays, and Fridays, respectively. Orders received Wednesday after 12 pm CST through Sunday, ship the following Monday.

    Which days is UPS closed for holidays?

    UPS doesn’t take too many holidays, but here are six days when there will be no pickup or delivery service from UPS in 2017.

    Monday, Jan. 2: New Year's Day
    Monday, May 29: Memorial Day
    Tuesday, July 4: Independence Day
    Monday, Sept. 4: Labor Day
    Thursday, Nov. 23: Thanksgiving Day
    Monday, Dec. 25: Christmas Day

    Will my order stay cold?

    GlycoGuard is temperature sensitive. We store it in a refrigeration zone at our warehouse and ship it to you via 2-Day Delivery in an insulated carton with ice packs to ensure quality standard for up to 48 hours.

    Is a signature required?

    We authorize UPS to leave your package at the specified delivery address without a signature. That way you don’t have to be home to accept it, and the product doesn’t suffer from multiple delivery attempts.

    Can I track my order?

    Once your order is confirmed, you can track its status by accessing your Account page. Additionally, after your order ships, you’ll receive a notification email with your tracking number.

    What types of payment do you accept?

    We accept Visa, MasterCard, American Express, and Discover.

    What is your return and Refund policy?

    Returns & Exchanges
    Because of the sensitive nature of Evivo’s products, we unfortunately cannot accept returns or exchanges. Products shipped are automatically assumed to be used, and we cannot ship them to other customers.

    If you received an item that was damaged during shipping, please contact us right away. We will file a claim with the shipping carrier on your behalf. Please do not throw away the damaged packaging, as we may need to submit pictures of it to the carrier.

    Refunds
    If, for any reason, you're unhappy with the product within the first 90 days after purchase, please let us know as soon as possible. We will make it right! There is no need to send the product back, unless we request it for specific reasons and we’ll cover the shipping cost.
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